Refund Policy

Effective Date: September 2025 | Returns & Refunds Handled by Zazzle.com

Important Notice

All Faith Threadz products are sold through and fulfilled by Zazzle.com. Faith Threadz does not handle returns, refunds, exchanges, or customer service for purchased items.

For all return and refund requests, please contact Zazzle.com directly through:

  • Your Zazzle account order history
  • Zazzle customer service
  • Our Zazzle store page: https://www.zazzle.com/store/faith_threadz/products

1. Zazzle's Return Policy

Since all Faith Threadz products are created and shipped by Zazzle, Zazzle's return and refund policy applies to all purchases. Generally, Zazzle offers:

Returns

  • • 30-day return window (typically)
  • • Items must be in original condition
  • • Custom items may have different policies
  • • Return shipping may apply

Refunds

  • • Full refund for defective items
  • • Partial refunds for satisfaction issues
  • • Processing time varies
  • • Refund to original payment method

2. Quality Guarantee

Zazzle stands behind the quality of their products. If you receive a Faith Threadz item that is:

  • Defective or damaged: Full refund or replacement
  • Incorrect item: Full refund or correct item shipped
  • Poor print quality: Refund or reprint at Zazzle's discretion
  • Not as described: Partial or full refund depending on the issue

Report quality issues directly to Zazzle within their specified timeframe for the fastest resolution.

3. How to Request Returns/Refunds

Step-by-Step Process:

  1. 1
    Log into your Zazzle account
    Go to your order history to find the Faith Threadz purchase
  2. 2
    Contact Zazzle Customer Service
    Use Zazzle's contact form, live chat, or phone support
  3. 3
    Provide Order Details
    Order number, item description, and reason for return/refund
  4. 4
    Follow Zazzle's Instructions
    They'll guide you through their specific return process

4. What Faith Threadz Can Help With

While we cannot process returns or refunds, Faith Threadz can assist with:

✅ We Can Help:

  • • Design clarifications
  • • Product information questions
  • • Size guide assistance
  • • Directing you to the right Zazzle resources

❌ We Cannot Handle:

  • • Processing returns or exchanges
  • • Issuing refunds or credits
  • • Tracking order status
  • • Customer service for purchases

5. Custom Orders and Personalization

If you've ordered a customized or personalized Faith Threadz item, please note that Zazzle's return policy for custom items may be different from their standard policy. Custom items are typically only eligible for return if they arrive damaged or if there was an error in production. Always double-check personalization details before completing your order.

6. Shipping and Delivery Issues

For issues related to shipping and delivery, contact Zazzle directly:

  • Lost packages: Zazzle will investigate and may offer replacement or refund
  • Delayed delivery: Zazzle can provide tracking updates and estimated delivery
  • Wrong address: May be able to redirect or offer solutions depending on timing
  • Damaged in shipping: Typically covered for full replacement or refund

7. Contact Information

For Returns & Refunds:

Contact: Zazzle.com Customer Service

Our Store: https://www.zazzle.com/store/faith_threadz/products

Zazzle Support: Available through their website, phone, and live chat

For General Questions:

Design Questions: Reach out through our Zazzle store page

Product Information: Check individual product pages on Zazzle

Faith Threadz Inquiries: Contact through our Zazzle store messaging

8. Policy Updates

This refund policy is subject to change based on Zazzle's policies and terms. Since Zazzle handles all transaction processing, their current return and refund policy will always take precedence. We recommend reviewing Zazzle's most current policies before making a purchase.

Our Commitment

While Faith Threadz cannot directly process returns or refunds, we're committed to ensuring you have a positive experience with our faith-based designs. If you encounter any issues with your order, we'll do our best to direct you to the appropriate Zazzle resources and support channels for the fastest resolution.